Scout offers a 3-year warranty on all devices. If a device is found to be defective, we’ll ship out a replacement free of charge, and include a prepaid return label so our team can further investigate.
Contact Us: 844-287-2688, firstname.lastname@example.org if you have any questions, or require troubleshooting assistance.
Scout Alarm only accepts returns for items purchased atwww.scoutalarm.com. Orders/items purchased viawww.amazon.commust be returned to Amazon and are subject to Amazon’s return policy.
Returns or refunds are not valid on orders shipped and/or used internationally.
Returns must be received by Scout within 60 days from the original date of receipt. Once a refund is issued, please allow 5-10 business days for the funds to return to your payment method.
All Scout products purchased through other retailers must be returned in accordance with the retailer’s respective return and refund policies.
To ensure a full refund, please repackage your Scout products with all cords, adapters, and documentation that were included with the original packaging.
Once items are received, they will be evaluated for eligibility of a full refund. If an item is heavily damaged, we reserve the right to process a 10% restocking fee or declare the item ineligible for a refund.
Once a return is received, please allow up to 72 hours for your return to be processed.
Note for customers purchasing with Affirm: Affirm will only issue your refund if Scout Alarm receives your returned items and processes the refund within60 days from the date of purchase. After Scout processes the refund, Affirm will credit any payments you have made on your loan, up to the amount of the refund andexcluding any interest incurred by Affirm, to your original form of payment within 3 to 10 business days.